Straight-through processing for warranty claims: what it takes to hit 95%+ automation

Mar 18, 2026

Reaching high straight-through processing rates isn't just about software — it's about data quality, claim rules, and the right escalation logic.

This article is part of the Rcalls blog, where our team shares perspectives on automotive quality management, warranty operations, extended warranty, and the insurtech connecting them. The full long-form version of this piece is being finalised by our editorial team.

In the meantime, the summary above captures the core argument: connecting quality and claims data — rather than treating them as separate problems — is what allows manufacturers to catch defects earlier, resolve claims automatically, and eventually turn their quality record into a new revenue stream through extended warranty.