Platform features

Built to turn quality data into
extended warranty revenue

One platform to connect your quality and warranty data, reduce costs, and offer extended warranty coverage.

✓ Extended warranty revenue✓ Automated claims resolution✓ Real-time quality dashboardsBoM traceabilityRoot cause analysis8D analysis workflows
Real-time quality dashboard

See defects the moment they appear

Live production monitoring gives quality and engineering teams instant visibility into defect rates, component failures, and claim trends — before they escalate into field problems.

Real-time defect rate monitoring by line, model, and component
Warranty claim volume trends with automatic anomaly alerts
Configurable KPI thresholds with instant notifications
One-click export
Role-based views for engineering, quality, and finance teams
Quality overview — May 2026Live
1,284
Open claims
97%
Auto-resolved
12
Active 8D cases
Powertrain342 defects
Infotainment198 defects
Braking system87 defects
BoM traceability & root cause analysis

Trace every defect back to its source

Every warranty claim is automatically linked to its Bill of Materials — the exact component, supplier batch, and production run. Stop guessing where failures come from and fix them permanently.

Full BoM integration with ERP systems
Automatic claim-to-component linkage on submission
Supplier batch and production run traceability
Pattern detection across claims to surface systemic failures
Supplier scorecards and accountability reporting
Root cause trace — Claim #4821RCA in progress
Infotainment unit — model IX-40
43 claims
Supplier: Magna Display Co.
Batch B-291
Production run: Feb 14–18, 2026
Isolated
8D workflow opened automatically
Step 3 / 8
8D completion37%
Automated warranty claims

Resolve claims faster, at a fraction of the cost

Rcalls validates and triages incoming warranty claims automatically — matching them against your quality data, applying resolution rules, and escalating only the cases that need a human eye.

Automated claim validation against historical claims and policy rules
Rules-based triage with configurable severity thresholds
Straight-through processing for routine claims
Automated forecasting of costs and duration of repairs
Human escalation workflows for complex or high-value cases
Full audit trail on every claim action and decision
Claims queue — todayLive
Brake pad wear — Claim #5021
Auto-resolved
Battery drain — Claim #5019
Auto-resolved
Engine stall — Claim #5018
Escalated
Wiper fault — Claim #5017
Auto-resolved
Auto-resolution rate97%
Avg. resolution time4.2 hrs
Extended warranty revenue

Turn quality record into a product you can sell

Once your quality and claims data is connected, Rcalls gives you everything you need to offer extended warranty coverage to your customers — priced on your actual component reliability, not industry averages. Insurers connect directly to the same data to underwrite with confidence, making the whole model viable from day one.

Extended warranty product configuration for your customer base
Component-level pricing based on real failure frequency and repair cost
Insurer data feed for accurate underwriting and risk assessment
Revenue tracking across active extended warranty policies
Customer-facing coverage portal for seamless policy management
Extended warranty — live overview3 active programmes
€2.1M
Coverage sold
2,840
Active policies
58%
Loss ratio
Powertrain — 24 months · 1,240 policies
Active
Battery pack — 36 months · 380 policies
Active
Infotainment — 12 months · pending sign-off
In review
Quarterly revenue target74%
All capabilities

Everything in one place

A complete breakdown of what's included in the Rcalls platform.

Real-time quality dashboard

Live defect rates, claim volumes, and component performance.

BoM traceability

Link every claim to a component, batch, or production run.

Root cause analysis

Automatically surface the origin of recurring defects.

8D analysis workflows

Structured defect resolution with full audit trail.

Automated claims triage

Straight-through processing for routine warranty claims.

Insurer data feeds

Real-time quality data for accurate extended warranty pricing.

Partnership portal

Manage manufacturer–insurer extended warranty programmes.

Revenue stream tools

Configure and sell extended warranty products to end customers.

Alerts & notifications

Threshold-based alerts for defect spikes and claim anomalies.

Audit trail

Immutable log on every claim action and quality decision.

ERP & MES integration

Connect to SAP, Oracle, Siemens, and 30+ production systems.

Multi-region support

GDPR-compliant data residency across EU, UK, and APAC.

See the platform in action

Book a 30-minute demo with our team and get a personalised walkthrough.

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