After Ecomondo: from a customer issue to a connected claim

12 November 2026

A photo. A chat. A claim. After Ecomondo 2026, discover how Rcalls connects claims, quality and warranty. Watch the short demo and explore your workflows.

A photo. A chat. A claim. Watch the short Rcalls product demo above to see claim creation in action.

After Ecomondo, take a closer look at your after-sales workflow

Ecomondo 2026 has wrapped up. For teams now looking at their industrial processes, after-sales is a practical place to start: how does a customer issue become a claim, and how does that information reach the people who need it?

A customer reports a problem. After-sales needs the details. Quality needs to understand whether it has happened before. The warranty team needs the evidence behind the request. When those records sit in separate systems, each handover can mean another search, another email and another version of the same information.

Connect claims, quality and warranty

Rcalls brings customer claims, quality and warranty data together in one AI-powered platform. It helps teams:

• Manage claims and spare-parts requests within a connected process.

• Identify recurring issues using the available quality and warranty information.

• Turn quality insights into a clearer basis for action, including exploring opportunities such as extended warranty offerings.

The video offers a quick look at claim creation. A full demonstration can go further into the information your team collects, the handovers between departments and the processes you want to improve.

Watch the claim creation demo on YouTube

Explore your workflow in a 30-minute demo

Bring a real after-sales process to the conversation. We can walk through the platform together and discuss how Rcalls could fit your company's needs.

Book a 30-minute demo

Explore Rcalls