Features
What it does
Rcalls automatically evaluates the Bill of Materials (BoM) and assigns a dynamic risk ratio to each part, using historical non-conformities, frequency, and severity. You get a prioritized view of where problems are most likely to originate—before they escalate.
How it works
- Import or sync your BoM.
- Rcalls maps past cases to parts and suppliers.
- The system calculates risk ratios per component and flags priorities.
- Dashboards track trends, mitigation actions, and residual risk.
Key capabilities
- Automated, component-level risk scoring (BoM-based).
- Prioritization by severity, frequency, recurrence, supplier, or line.
- Drill-downs to cases, evidence, and responsible owners.
- Live dashboards for open risks, status, and due dates.
Outputs & evidence
- Traceable risk ratios per part and supplier.
- Exportable reports for audits, customers, and insurance underwriting.
- Historical log of decisions and mitigations.
Business impact
- Catch issues early, reduce claim likelihood and impact.
- Prove risk control with auditable data—useful in premium negotiations.
- Focus resources on the parts that truly matter.
What it does
Rcalls centralizes containment, corrective, and preventive actions in a single, live control plan. Filters by team member, date, part number, customer, or supplier make audit preparation fast and consistent.
How it works
- Log incidents and actions with guided forms.
- Assign owners, due dates, approvals, and evidence.
- Monitor progress in dashboards and receive reminders.
- Export audit-ready documentation on demand.
Key capabilities
- Centralized control plan with full traceability.
- Role-based assignments, approvals, and time stamps.
- Checklists and standardized templates for the shop floor.
- Filters for date, owner, part, customer, supplier, or plant.
Outputs & evidence
- Audit trail of tasks, decisions, attachments, and closures.
- One-click reports for internal/external audits and customers.
- KPIs: closure time, overdue items, recurring issues.
Business impact
- Faster audit cycles, less back-and-forth.
- Clear accountability across functions.
- Better preparedness for customers, OEMs, and insurers.
What it does
Rcalls guides teams through the 8D methodology—from problem description to containment, root cause, corrective and preventive actions—ensuring every step is documented and traceable to best practice.
How it works
- Create a case and follow the guided 8D steps.
- Use built-in templates and evidence collection.
- Capture approvals and verifications.
- Export a complete 8D as PDF/Excel and share with customers, suppliers, or insurers.
Key capabilities
- Standardized 8D workflow with validation checks.
- Evidence management (files, photos, comments).
- Versioning and approvals for each discipline (D1–D8).
- Shareable links or file exports.
Outputs & evidence
- Consistent, audit-ready 8D documents.
- Institutional memory of past resolutions in a searchable knowledge center.
- KPIs: time to contain, time to close, repeating defect types.
Business impact
- Reduce resolution time and rework.
- Present official documentation to customers and insurers.
- Improve organizational learning and prevent recurrence.
What it does
Rcalls supports 5 Whys and Ishikawa (fishbone) with AI assistance that analyzes historical cases and similar scenarios to suggest the most likely causes—even when domain expertise is limited.
How it works
- Capture symptoms and context.
- Build 5 Whys / Ishikawa diagrams with guided prompts.
- AI suggests probable root causes and checks for recurrence patterns.
- Convert findings into corrective & preventive actions (linked to Audit/8D).
Key capabilities
- Assisted 5 Whys & Ishikawa with similarity search across past cases.
- Cause validation against evidence and metrics.
- One-click hand-off to containment/corrective actions.
- Knowledge center that grows with every resolved case.
Outputs & evidence
- Documented RCA diagrams tied to actions and results.
- Traceability from cause → action → verification → outcome.
- KPIs: diagnostic lead time, recurrence rate, effectiveness of actions.
Business impact
- Faster, data-driven problem solving.
- Fewer repeat issues and lower cost of poor quality.
- Clear proof of control for customers and insurers.
